frequently asked questions
Do I need an appointment?
If you have a prescription for anything, you do need an appointment. It is always best to call ahead if you are a hard to fit person so that we can schedule you with our pedorthist. All stocking and diabetic shoes require appointments.
Where are you located?
Our location, map, contact information and store hours are located under our "Location & Contact" page. Our address is 216 Summit Park Dr. Pittsburgh, PA 15275. We are located in the Robinson area of Pittsburgh - in the same plaza as Bravo Italian Restaurant, FedEx, Men's Warehouse, and Uncle Sam's Subs.
What is your return policy?
Retail shoes follow a 14 day return policy as long as they are returned unworn, with box and clean. Custom made products, compression garments, and clearance or sale items are nonreturnable.
Can I purchase shoes online?
We are currently in the process of adding a store to our website where almost all of our shoes and products can be purchased online - check back soon!
Do you carry wide width shoes or extended sizes?
Yes. Many of the brands we carry are available in wide or xwide widths. We also carry brands that accommodate lymphededma and swelling for the xxwide foot. We also carry wide and stretch shoes to accommodate hammer toes, bunions, etc.
Does insurance cover shoes?
Insurance does cover shoes only for persons with diabetes who have a qualifying condition. You can call the store for more information. Click here for a more detailed explanation of the process for receiving diabetic footwear and inserts through insurance.
Does insurance cover compression stockings?
Some insurances cover compression stockings for a 20-30 compression or higher. Every plan and company has a different policy but we are able to check on a case by case basis. All costs are based on deductible and coinsurance.
Does insurance cover orthotics?
Custom orthotics are covered based on insurance plan and diagnosis. We do carry affordable, medical grade over-the-counter orthotics that are available to purchase without insurance coverage. Please call for more information.
What insurances do you accept?
We currently accept Medicare, Highmark, and most UPMC plans. Every insurance plan is different so please call for more information.
What is the proper way to apply compression wraps and stockings?
Please refer to the below videos for instructions on how to apply compression stockings, how to apply wraps and how to measure the amount of compression applied using wraps. Keep in mind, the "How to apply Circaid Juxtalite" video is slightly outdated. The "Medi Circaid Juxtalite HD" is the current, updated product.